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Ilana Cohney

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Ilana Cohney
Locality:
Melbourne Area, Australia
Summary:
ITSM Process Analyst
Experience:
IBM (Information Technology and Services industry): ITSM Process Analyst,  (May 2009-August 2010) ITIL V3.0 Service Delivery Management process definition project for the BHP Billiton account. Analysis of the current business processes involved in Service Management stream in ord...