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Introduced initially for the IT help desk, the Quantum software has become an essential management tool for NSW Lotteries, help desk and web support manager Colin Hadland said.
... with Quantum to extract information from the Quantum database and make it available to call centre operators," Help desk and web support manager for NSW Lotteries Colin Hadland ...
Now all calls are logged into Quantum, explained Colin Hadland, Lotteries'help desk and Web support manager. "We are now better able to shape our business because of the improved ...
Introduced initially for the IT help desk, the Quantum software has become an essential management tool for NSW Lotteries, help desk and web support manager Colin Hadland ...
... to extract information from the Quantum database and make it available to call centre operators," Help desk and web support manager for NSW Lotteries Colin Hadland said ...
Now all calls are logged into Quantum, explained Colin Hadland, Lotteries'help desk and Web support manager. "We are now better able to shape our business because of the ...
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