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Janet McColl-Kennedy is a member of Emotions In Business, Customer Service Research research group and Marketing teaching group. Memberships; Distinctions
Professor McColl-Kennedy's research focuses on services, in particular service recovery, effective customer complaints handling, customer rage and service delivery focussing on the ...
PhD . Professor of Marketing and Director of Research in Business, UQ. Research expertise. Professor Janet McColl-Kennedy is recognised internationally as a leading researcher in ...
2011 : Customer's angry voice: Targeting employees or the organization? 2010 : Opportunistic customer claiming during service recovery : 2010 : Social and spatial influence of ...
Edited by Janet McCOLL-KENNEDY. ISBN 0-470-80068-2 978-0-470-80068-3 623 pages Paperback © 2003
Janet McColl-Kennedy is a member of Emotions In Business, Customer Service Research research group and Marketing teaching group. Memberships; Distinctions
Professor McColl-Kennedy's research focuses on services, in particular service recovery, effective customer complaints handling, customer rage and service delivery ...
PhD . Professor of Marketing and Director of Research in Business, UQ. Research expertise. Professor Janet McColl-Kennedy is recognised internationally as a leading researcher ...
Janet McColl-Kennedy is a member of Emotions In Business, Customer Service Research research group and Marketing teaching group ...
Professor McColl-Kennedy's research focuses on services, in particular ...
Professor Janet McColl-Kennedy. Email: j.mccoll-kennedy@business.uq.edu.au ...
2010, Applying a marketing service-dominant logic to 'self-care' in primary ...
Professor Janet McColl-Kennedy is recognised internationally as a leading researcher in services marketing, particularly service delivery, service recovery ...
Brisbane Area, Australia - Professor at UQ Business SchoolView Janet McColl-Kennedy's professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Janet ...
25 Aug 2010 ... Professor Jillian Sweeney, Professor Geoffrey Soutar, Professor Janet McColl- Kennedy 2003, “DP0450736 - The Impact of Customer-Focused ...
... on Organisational Performance in a Professional Service Context', with ...
6 Oct 2009 ... 49/03, Rebekah Bennett, Charmine E.J. Hartel, Janet McColl-Kennedy & Claire E. James "Emotions and Complaining Behavior Following Service ...
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University of Queensland (Research industry): Professor of Marketing, (2002-Present)