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Also, one of my favourite speakers - Dr. Catriona Wallace is on this session. She's amazing at what she does but she?s really funny and definitely not what you?d expect from a ...
About Dr Catriona Wallace. Dr Catriona Wallace is the Managing Director of callcentres.net Pty Ltd and ACA Research. Dr Wallace is regarded internationally as an expert in Customer ...
Established: 1998 4/121 Walker Street North Sydney NSW 2060 Australia Phone: 02 9927 3399 Fax: 02 9927 3327 Contact: Catriona Wallace Email: [email protected]
Contact Centre Industry: The Past 1. Call centres set up to reduce operational costs: cost centres 2. Delivered a reasonable level of customer experience at a reasonable cost 3.
Breakout Session - 2009 ANZ Biometric Research Project. By Dr Catriona Wallace. Download the presentation (PDF) 1 Mb
Also, one of my favourite speakers - Dr. Catriona Wallace is on this session. She's amazing at what she does but she?s really funny and definitely not what you?d expect ...
Catriona Wallace coaches the local under-9s. During the week, she's also an agent of change. CATRIONA WALLACE, PhD CANDIDATE, AUSTRALIAN GRADUATE SCHOOL OF MANAGEMENT ...
callcentres.net's Dr. Catriona Wallace and ITRadio's own Patrick Gray discuss the last weeks call centre news
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